Last updated: 2025-11-21
These Terms of Sale govern the sale of subscriptions to the Whispever service offered by Whispever, sole proprietor.
Company name: Whispever
Legal form: Sole proprietor
Registered office: 231 rue Saint-Honoré 75001 Paris, FRANCE
SIRET: 83060444300036
Email: contact@whispever.com
Not subject to VAT in accordance with Article 293 B of the French General Tax Code (CGI)
Any order for a Whispever subscription implies unconditional acceptance of these Terms of Sale as well as the Terms of Use.
Annual Subscription
Note: Other plans may be offered in the future (Lifetime plan, enterprise plans, etc.)
Prices are shown in euros, all taxes included (TTC). As a sole proprietor, we are not subject to VAT.
Whispever reserves the right to modify its prices at any time. However, the applicable prices are those in effect at the time of order.
In the event of a price increase:
To subscribe to a plan:
After payment validation:
In accordance with Article L.213-1 of the French Consumer Code, we keep a copy of contracts concluded electronically for a period of 10 years.
We accept the following payment methods via our secure payment provider Stripe:
Payments are fully secured via Stripe, a certified PCI-DSS Level 1 provider (the highest security standard for online payments).
Whispever does not store and never has access to your complete banking information (card number, CVV, etc.). All payment information is directly processed and secured by Stripe.
For more information on payment security: https://stripe.com/fr/security
The price is payable in full on the date of order. The subscription is only activated after payment is received.
In case of payment default or rejected charge for renewal:
Your subscription is managed via Stripe. You will receive:
In case of payment issues, Stripe will automatically retry the charge according to their retry policy (generally 3 to 4 attempts over several days).
The annual subscription is taken out for a period of 12 months from the subscription date.
Unless you cancel, the subscription is automatically renewed for a new 12-month period at the current rate.
You will receive a reminder email at least 15 days before the renewal date, indicating:
In accordance with Article L.221-18 of the French Consumer Code, you have 14 days to exercise your right of withdrawal without having to justify reasons or pay penalties.
The period runs from the subscription date.
To exercise your right of withdrawal:
In case of withdrawal within 14 days:
If you start using the service fully before the end of the withdrawal period and have expressly requested to benefit from the service immediately, you can still withdraw, but the refund will be proportional to the unused period.
You can cancel your subscription at any time:
Whispever may cancel the subscription in case of:
In this case, no refund will be made unless the cancellation is due to a breach by Whispever.
We commit to:
Important: Whispever does not guarantee:
In accordance with Articles L.217-4 et seq. of the French Consumer Code, you benefit from:
Our liability is limited to providing the organization and centralization service. We are not responsible for:
In any event, Whispever's liability is limited to the amount of the subscription paid by the customer for the current year.
A refund may be granted in the following cases:
The refund will appear on your bank statement within 5 to 10 business days depending on your bank.
No refund will be made in case of:
The processing of your personal data in the context of ordering is detailed in our Privacy Policy.
In accordance with GDPR, you have the right to access, rectify, and delete your data.
An invoice is automatically sent to you by email:
Invoices are generated by Whispever and can also be viewed in your Stripe portal if desired.
In accordance with regulations applicable to sole proprietors, our invoices include the mention:
"VAT not applicable, Article 293 B of the French General Tax Code"
You can view your complete payment history and download your invoices at any time from your Whispever user interface.
For any questions or complaints regarding your order:
Email: contact@whispever.com
Response time: We commit to responding within 48 business hours
In case of dispute, we invite you to contact us first to seek an amicable solution.
In accordance with Article L.612-1 of the French Consumer Code, you can use a consumer mediator free of charge in case of dispute.
Mediator contact details: [To be completed]
You can also use the European online dispute resolution platform: https://ec.europa.eu/consumers/odr
Failing an amicable resolution, French courts will have sole jurisdiction, in accordance with French law.
Whispever cannot be held responsible for non-performance of its obligations in case of force majeure, including:
In case of force majeure, the performance of our obligations will be suspended for the duration of the event.
If one or more provisions of these Terms of Sale are held to be invalid or declared as such, the other provisions retain their full force and effect.
Whispever reserves the right to modify these Terms of Sale at any time. Modifications apply:
You will be informed by email of any significant modification at least 30 days before it takes effect.
These Terms of Sale are written in French and subject to French law.
These Terms of Sale, together with the Terms of Use and Privacy Policy, constitute the entire agreement between you and Whispever regarding the use of the service.
(Complete and return only if you wish to withdraw from the contract)
To the attention of Whispever
Email: contact@whispever.com
I hereby notify you of my withdrawal from the contract for the following Whispever subscription:
Signature (only if notifying this form on paper):
Whispever - Organize your estate planning with peace of mind.
